Untertitel:: Create a Great Impression Every Time with MAGIC
Verlag:: WILEY
Erschienen:: 07.01.2011
Seitenanzahl:: 224
EAN:: 9781118047354
Sprache:: Englisch
Format:: EPUB
Schutz:: Adobe-DRM
Downloadzeit:: Maximaler Downloadzeitraum: 24 Monate

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How to Talk to Customers

Tom Larkin / Diane Berenbaum

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com