Untertitel:: To Providing a World-Class Customer Experience
Verlag:: WILEY
Erschienen:: 14.07.2008
Seitenanzahl:: 336
EAN:: 9780470374542
Sprache:: Englisch
Format:: PDF
Schutz:: Adobe-DRM
Downloadzeit:: Maximaler Downloadzeitraum: 24 Monate

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What's the Secret?

John R. DiJulius

<p><i>What's the Secret?</i> gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.</p>